A commitment to safe and healthy entertainment for every user in Bangladesh
9 app believes that entertainment is truly enjoyable only when experienced mindfully. We want every user in Bangladesh to know their limits and play at their own pace.
Decide in advance how long you'll play each day or week. Enabling the session timer in your account settings will send you an automatic alert when your set time is up. Taking regular breaks keeps your mind fresh and improves decision-making. Avoid long sessions — playing in short intervals is far more enjoyable. Being mindful of your time is the first step toward responsible gaming.
Before you play, decide how much BDT you can afford to spend and stick strictly to that limit. 9 app offers a deposit limit feature to protect you from overspending. Placing more bets to try to recover lost money is never the solution. Keep your entertainment budget completely separate from your everyday expenses. Financial awareness is the foundation of a healthy gaming experience.
If you feel your gaming is getting out of control, use the Self-Exclusion option. This feature lets you temporarily close your account for a set period of time. Choose the length of your break yourself — from one week to a longer-term break. Self-exclusion is not a sign of weakness; it's proof of a conscious and courageous decision. Contact the support team and they will help you complete the process.
There are certain signs that indicate gaming habits are crossing healthy boundaries. If you notice these signs in yourself or someone close to you, seek help promptly.
Trying to recover losses by placing increasingly larger bets after a loss is one of the main signs of problematic gaming.
Feeling restless or angry when unable to play, and experiencing tension in relationships with family and friends, are warning signs.
Hiding or lying to family or friends about your gaming is a sign of underlying stress.
Playing for hours on end and losing time meant for work, study, or sleep are important warning signs.
Ask yourself the questions below and answer honestly. If you answer "yes" to most of them, it's time to seek support.
If you're struggling, don't try to face it alone — reach out for support. The 9 app support team is available seven days a week and will assist you with complete confidentiality. Talk openly with a trusted family member or friend — this is often the most effective first step. Don't hesitate to seek professional mental health services, as problematic gaming is a treatable condition. Contact us at: [email protected] — we're always ready to point you in the right direction.
Responsible gaming doesn't mean quitting — it means playing mindfully, with a plan, and with enjoyment. Following these simple habits will keep your entertainment experience positive at all times.
Set a time and spending limit before each session. Starting to play without a plan increases the risk of losing control. Write it down or set a reminder on your phone.
Avoid playing when you're angry, frustrated, or under stress. Emotionally driven decisions often lead to significant losses. Playing with a clear head gives you the best experience.
Think of gaming as entertainment, not a source of income. This mindset will keep you stress-free and make playing more enjoyable. Wins are a bonus, losses are a lesson — this perspective keeps things healthy.
Take at least a 10–15 minute break every hour. Get up and walk around, drink some water, and rest your eyes. Staying physically and mentally refreshed keeps your decision-making sharp.