Last Updated: January 2025 | Applicable to: All registered users in Bangladesh
When you register on the 9 app platform, your name, email address, mobile number, and date of birth are collected. For identity verification purposes, information from your national ID card or passport may also be requested. Payment method details are collected during financial transactions, however full card numbers are never stored. Your device type, browser, IP address, and login time are automatically recorded while using the platform. This information is used solely to improve platform security and service quality. We take the utmost care to protect the data of users in Bangladesh.
Collected data is primarily used for account management, transaction processing, and providing customer support. User activity is monitored to ensure platform security and prevent fraud. Your preferences and usage patterns are analyzed to provide a more enhanced and personalized experience. Email or SMS may also be used to send relevant promotional information, though you can opt out at any time. Data may be shared to fulfill legal obligations or in response to lawful requests from authorities. In every instance of data use, the user's interests receive the highest priority.
All personal data stored on 9 app is protected with industry-standard encryption technology. Our servers undergo regular security audits and multiple layers of protection are in place to prevent unauthorized access. Even after your account is closed, certain data may be retained for a specified period as required by law. Once the data retention period expires, it is securely deleted or anonymized. In the event of a security breach, we will notify affected users as quickly as possible. Ensuring the security of your data is one of our highest priorities.
9 app uses trusted third-party services to operate the platform smoothly, such as payment processors and technology infrastructure providers. Only the necessary data is shared with these partners, and they are also bound by strict confidentiality agreements. Our platform uses cookies that keep your login session active and improve your browsing experience. You can manage cookies through your browser settings, however disabling certain cookies may limit some platform features. Your personal data is not sold to third parties for advertising or tracking purposes. We always manage data with full transparency.
Every user in Bangladesh has the right to view, correct, and request deletion of their personal data. You can contact our support team at any time to request a copy of your information. If you wish to stop receiving promotional emails or SMS, you can do so through your account settings or via the support team. You also have the right to object to the processing of your data, though in some cases full compliance may not be possible due to legal obligations. If you request permanent closure of your account, we will complete the process following the appropriate procedures. 9 app is always committed to protecting your privacy rights.
9 app reserves the right to partially or fully update this privacy policy at any time. For significant changes, registered users will be notified in advance via email or platform notifications. Continued use of the platform after updated policies are published will be considered acceptance of the new policy. We recommend that you visit this page regularly to stay up to date with the latest policy. If any part of the policy is unclear, please contact our support team. This privacy policy is drafted and enforceable in accordance with applicable laws and regulations in Bangladesh.
If you have any questions, concerns, or complaints about this privacy policy, please contact our support team directly. Our email address is: [email protected] — please read and copy it, as it is not a clickable link. Our support team is active seven days a week on Bangladesh time and processes any privacy-related requests promptly. For answers to common questions, please visit our FAQ Visit the page. For more detailed data protection tips, visit our Privacy Protection Guide page. Your trust and confidence are our greatest asset.
Every piece of your data is protected at 9 app. Enjoy the best mobile entertainment experience in Bangladesh — in a completely safe and transparent environment.